Policies

PCC Harassment and Discrimination Prevention Policy

The Paramedic Chiefs of Canada, referred to as “PCC”, is committed to providing a professional work and membership environment where everyone is treated with respect and dignity. Click here to download policy (PDF).

Privacy Policy

POLICY TITLE:  j) Privacy
ORIGINAL EFFECTIVE DATE:  Feb 6, 2004
DATE OF LAST AMENDMENT: Feb 6, 2004
AUTHORITY:  Federal Personal Information Protection and Electronic Documents Act

Association Accountability
The Association is responsible for the information under its control, and has designated a Privacy Officer who is accountable for the Association’s compliance with the principles of the Personal Information Protection and Electronic Documents Act.  The Privacy Officer roles and responsibilities are detailed within the Privacy Officer’s position description (Appendix D of the Association’s Policies).

Member Accountability
Membership privileges, and access to the membership services provided via the Association website, are intended for registered the member only. Access to these privileges are not to be shared by others.

Knowledge and Consent
The Association informs members, in advance, about the collection, use, disclosure, retention and disposal of personal information.

Collection of Information
The collection of personal information will be limited to that which is necessary for the purposes identified by the Association, and all information will be collected by fair and lawful means.

Use, Disclosure and Retention
Personal information is not used or disclosed by the Association for purposes other that those for which it was collected, except with the expressed consent of our members or as required by law.  The Association will only use and disclose personal information about members to unrelated third parties after the member has been informed in advance of such use and disclosure, and has provided consent.  Personal information is retained only as long as is necessary for the fulfillment of those purposes or as required by law.

Photos
Permission must be granted by the subject for use of photos on the Association website and in the newsletter.  Commercially taken photographs must have the photographer’s credits appearing where applicable.

Accuracy
The Association endeavours to maintain accurate record keeping procedures.  Members are encouraged to provide accurate information and update their information as necessary.

Safeguards
The Association has developed procedures (to be done) to safeguard members’ personal information.  This includes protecting the access to, use, disclosure, retention and disposal of information.

Member Access
Upon request, any member will be informed of the existence, use and disclosure of his or her personal information and will be given access to that information.  The Association remains flexible in responding to changing member needs and expectations regarding privacy as our service continues to evolve.

Refund Policy

PCC Merchandise Purchases

With all purchases of PCC products we offer a 30 day money back guarantee. If you are in any way unhappy with your purchase, then you can request a refund at any time within 30 days of your purchase. All refunds are subject to our standard refunds policy, below. This guarantee is not available for membership purchases/dues.

PCC Leadership Summit Registration(s)

Delegate and vendor registration refund requests are subject to the Summit refund policy determined by the Summit committee and can be found on our Summit website.

PCC Membership Payments

Online membership payments and new membership application payments are non-refundable. Your membership is a yearly fee that will automatically renew at the end of your term.  If you do not want your membership to renew automatically you will need to contact us to let us know in writing so we can make the necessary modifications.

Refund Policy

If you feel you require a refund (the order was made by mistake, etc) you may request the refund by clicking the link below. We review all refund requests on a case-by-case basis and reserve the right to decline any refund for any reason.

If a refund is approved, depending upon how you made the original payment, your refund will be credited to your credit card.

Under almost any circumstances, we will not provide a refund after 30 days have passed from the order date.

To request a refund, or ask a question, please Contact Us.

Tax Policy

1. EMSCC (now Paramedic Chiefs of Canada) was originally registered and the administration of  the organization is from Alberta.

2. Events taking place in a province that is subject to PST/HST will have PST/HST included on the invoice no matter what other province the registrant is from.  CRA stipulates that it is the province where the supply is provided that determines whether PST, GST or HST is provided.

3. Members – those memberships issued  to a member residing in a province where  GST is charged will only be charged GST.  Those memberships issued to a member residing in a province where HST is charged will be charged HST.

4. GST/HST Exempt – The recovery of the GST/HST by persons who are a GST registrant is to include in the GST and or HST in the paid section of the GST return.

Last updated: 01Dec2025