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The PCC Membership Services Committee (MSC) provides educational webinars for the benefit of members and non-members.

These webinars are held about once a month (except during summer break when many members are on vacation). Typically the webinars are available to all interested EMS providers, but are recorded and archived for later viewing by PCC Members from within the website.

These webinars are typically educational in nature, but are also used for other special needs, including for regular weekly sessions, along with members of NEMSMA, during the first several months of the H1N1 outbreak in 2009.

If you have an idea for a webinar topic, please contact us with your suggestion and contact information!

Our next webinar is scheduled for March 29, 2017 12pm EST, ‘A Leader Behaviour Framework For Paramedic Systems’ with Dan Heyde, one of the Managers of Operations for Alberta Health Services EMS in the Calgary Zone.

Click here to save the date in your Outlook Calendar!


A Leader Behaviour Framework For Paramedic Systems | 29 March 2017

What Will We Be Discussing?

Effective leaders require competency in core skills. Unfortunately these competencies can be misinterpreted or poorly understood due to the abstract and subjective nature of leadership. The Paramedic Leaders of tomorrow must be able to lead people whose learning and formative experiences are different from those of the past. They must be able to lead a more diverse workforce, providing varied service delivery models, in new ways.

In this webinar, Dan Heyde will discuss his work in developing and quantifying a behavioural dictionary and how it supports the Paramedic Chiefs of Canada leadership competency framework. The creation of this Leader-Behaviour framework can translate competencies into observable, measureable and well understood behaviours. This tool can also provide clarity and validate what it means to be an effective leader within your organization.

The focus points for this webinar include:

  • Expanding on the Leadership Competencies of PCC
  • Application of the Leader-Behaviour framework to EMS operations
  • Anticipated benefits for EMS services across Canada
  • How you can contribute to the formation of comprehensive Leadership Competencies

Who will be Speaking?


Dan Heyde is one of the Managers of Operations for Alberta Health Services EMS in the Calgary Zone. Dan’s passion for EMS started at age 19 and has spanned almost 30 years. His involvement in EMS includes rural, urban, and metro frontline practice as well as a number of key leadership roles. These combined experiences inspired Dan to understand more about his leadership perceptions and practice, which lead him to completing his Master of Arts degree in Leadership from Royal Roads. This learning has inspired Dan to share his knowledge on how we can improve the quality of EMS in Canada through developing and enhancing stronger relationships.

Poster (PDF): Click to download


Click here for previous webinars

These webinars are sponsored by FirstWatch, which supplies the WebEx functionality and coordinates the audio and technical aspects of the webinars, etc.

Recordings, presentations, posters and affiliated material for other PCC educational webinars are available to PCC Members. For more information on how to become a member, click here.

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